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Using 123baji means you and we have a clear set of mutual obligations — these terms set out exactly what we commit to and what we ask of you. Access to our platform and any services on it depends on your local law and the eligible regions we support, so read these terms before you start.
These terms form a binding agreement between you and 123baji the moment you create an account or use any part of our platform. They apply to every action you take here — placing a bet, depositing through Upay or Bank Transfer, opening a game room, or contacting our support team. We may update these terms when operational or regulatory conditions require it. When we do, we publish the revised version on this page and, where practical, notify you through your registered account. Continued use after a posted update means you accept the revised terms. If any individual clause is found unenforceable under applicable law in your region, the remaining clauses stay in effect. Our services are available only where local law permits and only to persons who meet the eligibility criteria set out in the scope section below. We do not extend services to regions where access is restricted. Your account wallet — used for Upay transfers and Bank Transfer deposits — operates under these terms at all times. Any transaction dispute is handled through the process described in the rights section. We keep records of all account activity and those records are the reference point for any query or correction request you raise with us.
Not every interaction on 123baji falls under the same clause. Knowing what is inside and outside this policy saves confusion when you need to raise a question or dispute.
Login, registration, session continuity across devices, and password recovery all fall inside this policy. We govern how your credentials are stored and what happens when access is disputed or suspended. Device-level behaviour — browser caching, app state — is your responsibility.
Deposits and withdrawals made through Upay or Bank Transfer are covered. The terms set out how we record, process and dispute transactions. We do not set the fees or processing logic of the payment network itself — those are governed by the relevant payment provider.
Game content supplied by studios available in our lobby — including titles from Habanero, PG Soft and others — is covered for availability and fair-play purposes. We do not own that content; its mechanics are governed by the respective studio and are shown in the game interface.
Links, embedded feeds or external services you reach from our platform are not covered by these terms. Once you leave 123baji, the third party's own terms apply. We are not responsible for the content, accuracy or availability of those external services.
These terms are not one-directional. You have specific, practical rights that we honour as part of running this platform. If something in your account looks wrong — a transaction record, a personal detail, a bet history entry — you can raise it directly through our support routes and we will investigate using the records we hold. Correcting your registered details, such as your contact number or payment method reference, is done through the account settings page visible once you log in; follow the fields and verification steps shown there. For questions about how your data is handled or what records we hold, submit a written request through our support contact route. We aim to respond within the timeframe posted on that channel. If a dispute cannot be resolved through direct support, the escalation path is set out in our published complaints procedure, accessible from the account help section. Eligibility to use these rights depends on your region and local law.
Your transaction history and bet records are visible in the account area. For a formal record request beyond what the dashboard shows, contact us through the support route listed on this page.
Update your registered mobile number, email or linked payment details via account settings. Some changes require identity verification — follow the steps shown in the form.
If a clause is unclear or you believe it has been applied incorrectly to your account, open a support ticket referencing the specific section. We log and track every query raised this way.
If your initial support contact does not resolve the matter, ask to escalate. The escalation path and expected response window are posted in the account help section.
If you have a question about these terms, a transaction covered by them, or your account rights, use the routes below. We only list channels that are actively monitored — do not rely on any contact route not published here or in your account area.
Open the chat widget from any page on 123baji while logged in. This is the fastest route for account queries, payment questions related to Upay or Bank Transfer, and terms clarifications.
For written records of a dispute or a formal policy question, email us at the address listed in your account contact section. Include your account ID and the specific clause or transaction you are asking about.
The help section inside your logged-in account contains the complaints procedure, escalation path and a record of your previous support contacts. Check here before opening a new ticket.
Knowing how we manage your account data and apply these terms is part of using this platform with confidence. We hold account and transaction records for as long as your account is active and for the retention period required by applicable rules in eligible regions — the exact period depends on local regulatory requirements. Account security is your shared responsibility: we maintain session controls and access logging on our side; you are responsible for keeping your login credentials private and notifying us immediately if you suspect unauthorised access. Cookies on 123baji are used for session continuity and do not contain payment credentials. To request a change to your stored data or to ask what we hold, use the email support route in the contact section. We do not sell account data to third parties.
We keep account and transaction records for the period required under applicable rules in eligible regions. You can request a summary of what we hold by contacting us through the email route listed in the support section.
We log session activity and enforce access controls on our side. Your login credentials and linked payment details — including any Upay or Bank Transfer references — must be kept private. Report suspected unauthorised access immediately via live chat.
We use cookies to maintain your logged-in session and to remember your lobby position across page loads. No payment data is stored in cookies. You can manage cookie preferences through your browser settings without affecting your account access.
When these terms change, the updated version is published on this page with a revision date. For significant changes, we notify you through your registered account contact. Continued use after the posted date constitutes acceptance.
These are the questions we hear most often about how our terms work in practice.
Access and eligibility depend on local law and the eligible regions we support. If you are in a region where our services are available, these terms apply to your account and all activity on it from the moment you register. Check the eligibility section for the current list of supported regions.
We post the updated terms on this page with the revision date. For material changes, we send a notice to your registered account. If you continue using the platform after the update goes live, that counts as acceptance. If you do not accept the revised terms, contact us before using the platform further.
Open a support ticket via live chat or email, include your account ID and the transaction reference shown in your account history. We investigate using our internal records and the payment provider's data. The resolution path and expected timeline are posted in the account help section.
Yes. Send a written request through the email support route listed in the contact section of this page. Include your account ID and specify what records you are asking for. We respond within the timeframe posted on that channel, subject to applicable rules in your region.
Raise it through the support contact route and reference the specific clause you are questioning. We log every such query. If the initial response does not resolve it, ask to escalate — the escalation path is in the account help section inside your logged-in account.
The studios whose titles appear in our lobby — including Habanero and PG Soft — supply game content only. Their titles are available on 123baji, but the mechanics of each game are governed by the studio. These terms cover your account use and transactions on our platform, not the internal rules of individual game titles.